I have purchased this rod and reel combo . The item was delivered in a few days in a well packaged tube box. I opened the package and checked it out. I then took it to my second home on the coast. I was fishing for an hour and caught a 12" stingray which as soon as he broke water, So did the tip. I had to go back to the house and grab anothe rpole. I been fishing for 30 years and never had a pole tip break while catching a fish. i did slam the door on a pole but that was my fault. this sucker just snapped. In disgust, i took pictures and left the pole at the house which is 300 miles away. I decided to call Penn and see if they can warranty it as its only a few weeks old and used once. i am not chaep but its the principal. I submitted 2 pictures to Penn where you can see the tip missing which is obvious and they called it " marginally visible." This is a 12 megapixel camera. When you blow it up, you can see the individual windings for each eye.. They also wanted the reel model # which even blown up is fuzzy but you can tell it starts with btl and ends in 4000. . penn states they need this to complete warranty. I dont have an issue with the reel, just the rod. I just dont think that customer service from PENN is worth anything. They have lost my business forever. I own several other Penn products but it was bought in a different time and a different era . I would not recommend anything from PENN as there are other companies out there.